But their customer service really sucks. I just called them regarding the aforementioned carpenter bee nesting in my backyard fence, because the paperwork I have from them is really iffy regarding who is responsible for this part of the fence.
So. I call the rep. I get her voicemail.
Rep's voicemail: I'm out of the office until Aug. 10 and I won't be answering messages during that time.
Alli: *looks at the date*
Rep's voicemail: Dial zero for the operator so they can better help you.
Alli: *sighs and dials zero*
Automated recording: blah blah office hours blah blah dial your party's extension blah blah dial six for customer service so.
Alli: *dials six*
Customer service: [Homeowner's Association company], hello?
Alli: Yes I'm trying to get ahold of [HOA rep]. Her voicemail says that she's gone until today.
CS: Yes, that's true.
Alli: ... Well is she back today?
CS: Yes, she's back.
Alli: ... Can I speak with her?
CS: At the moment she's off-site.
CS: I can transfer you to her voice mail.
Rep's voicemail: I'm out of the office until Aug. 10 and I won't be answering messages during that time...
I was eventually able to leave a message. I may drop dead from the surprise if I get a response any time this week, however.
For the record, carpenter bees are really creepy. They're big and black and shiny and they tunnel into the wood and make this scritchy-scratchy sound "vibrating their bodies as they rasp their mandibles against the wood". Eww!